If your order is on back order, it is currently out of stock. During this time, you are still able to purchase and reserve your set or product. Once the item is in stock, it will be shipped out the following day. Please be aware, that it does sometimes take up to 10 days to get items back into stock.
If one of the items you ordered is on back order, you can choose to SPLIT your order. Meaning, you can receive the non-back ordered item(s) earlier. You can do this by placing your order and then emailing firstname.lastname@example.org
If you have a discount code, you will be prompted to enter it on the last screen, where you will also ended your payment method.
As with all hair, the better you take care of your hair, the longer it will last. Duchess Beauty Hair can last anywhere from 6 months to well over a year. On average, with daily use, they last about 6 months.
An important factor to expand the lifespan of your extensions is to deep condition them! It is great to deep condition them once a week. Also, overnight deep conditioning with a small amount of Argan or Almond Oil works lovely for your extensions!
100% Indian hair is used being that the hair cuticle of Indian hair is thin. This allows Indian hair the ability to blend in with most, if not all, hair types. Not only that but Indian hair also keeps its natural elasticity, allowing curls have more bounce and to last longer! Even better, Indian hair easily holds hair products, as well as preserve moisture, for an extended period of time. Allowing your hair style to look luscious and last longer with 100% Indian hair.
YES! Being that it is 100% human hair, you can go straight, curly or even both in one day! Just always remember to use a heat protectant before working with hot tools.
All of our extensions can be colored, but at your own risk! Understand that the hair has already been processed and coloring it may or may not damage the hair. If you do want to color your extensions, always test hair dye on a smaller weft (a 1.5" piece) before coloring the whole set. The reason for that is because different types of hair dyes contain different chemicals and we cannot be sure how the chemicals/heat from the dye may react with the hair.
Bleaching hair extensions that have already been processed is extremely harmful for the hair. Therefore, we never recommend bleaching the hair.
We recommend washing every 3-5 days.
Yes, like all hair, shedding is normal. Especially when you first receive your extensions. This is called, 'initial shedding.'
• Exchange only within 7 business days.
•Items must be in original packaging & unused.
•No refunds will be issued at all.
•Any exchanges must be made at your own cost however, you must obtain proof of postage, just in case your order is lost on its way back to Duchess Hair & Beauty.
•Please drop us an email with your order number and reason for the exchange at email@example.com
PLEASE ALLOW 5-7 BUSINESS DAYS AFTER YOU HAVE MADE YOUR PURCHASE, FOR YOUR ORDER TO BE SHIPPED. Your tracking number will be e-mailed to you when your order is shipped.